Ninnu Laaksonen has worked as FinnProfiles' Sales Manager for some time now. Previously, she worked as our Customer Service Coordinator.
An open Sales Manager position at the current employer was a welcome opportunity for Ninnu. Working with customers is among the things she most wants from a job.
“I’m a sociable person and I believe that not being afraid of people is an asset for a Sales Manager, of course. As a Customer Service Coordinator, I acquired a lot of knowledge about our customers and their products, and this certainly comes in handy.”
Ninnu is particularly happy that the new job opportunity opened up at FinnProfiles, at the time.
“It was great to be able to learn more about the products and procedures of the companies whose names became very familiar to me over the few years.”
“My goal is not simply to sell sealing solutions – I also want to help our customers to be even more successful.”Ninnu Laaksonen, Sales Manager
Ninnu believes the tasks of a Customer Service Coordinator were an ideal way to prepare herself for her Sales Manager career.
At FinnProfiles, Customer Service Coordinators process all the email and phone traffic concerning customer orders. Customer Service Coordinators also largely coordinate the communication between the Sales Manager, production, quality assurance, dispatch centre and customers.
– In my previous position at FinnProfiles, I learned about the different needs customers can have in relation to production and schedules, but also what fulfilling them requires from our own organization. I believe this experience has been very useful to me and above all to our customers.
As a Sales Manager, Ninnu is working close to the customer interface and participating in problem solving with customers. In addition, to offer calculation, her job involves tasks such as developing new sealing and insulation solutions in collaboration with customers.
Ninnu says that she has a very customer-oriented approach towards the role of a Sales Manager.
– By a customer-oriented approach, I mean that I want my customers to feel my presence and to be aware that I genuinely care about their production-related problems and challenges. My goal is not simply to sell sealing solutions – I also want to help our customers to be even more successful.
Finally, Ninnu wants to thank the entire good-spirited work community of FinnProfiles where people from different departments help each other out in case of questions.
– Things proceed quickly because we solve problems together. This is teamwork!